COVID-19: Delivery times can be exceptionally longer than normal and are beyond our control.
Shipping your package
Packages are usually shipped from 2 to 4 business days after receipt of payment. They are shipped via La Poste against signature with fragile option according to your choice (additional cost). While we make every effort to get the package shipped to you as quickly as possible, the time frame indicated is only indicative. We cannot be held responsible for any inconvenience caused by the delay, non-delivery or deterioration of the parcel once it is delivered to postal services.
In order to ship the wines ordered in the best conditions, we can, with your prior consent, postpone the shipment in case of unfavourable weather (high heat or freezing).
Shipping costs include preparation and packaging costs as well as shipping costs. Preparation costs are fixed, while transportation costs vary depending on the total weight of the package. We recommend that you group all your items into one order. We cannot consolidate two orders placed separately and shipping charges apply to each order. Your package is shipped at your own risk, but special attention is paid to fragile items.
The dimensions of the boxes are appropriate and your items are properly protected.
Withdrawal from Martigny
If you wish, you can collect your order at Martigny by appointment. It is always a pleasure to meet our customers who are often as passionate as we are.
Tere is nothing that can upset us more than looking for a specific bottle and browsing sales sites to find inventory at 0 for months or even years ?! Google should dereference those wesites. All the products listed on wineupoatime.com are actually in our cellar and available immediately (well not between midnight and 8 am we sometimes have to sleep). Admittedly, the quantities are often low, because we are a small structure and we sell rare wines (if you do not know where to invest with negative rates, do not hesitate to contact us). But the stocks are there. Be careful, however, a few days may elapse between the moment a product is purchased by a customer and the time it is withdrawn from our website. And very often, in these cases, Murphy's Law applies for you.
Shipping rates (Prices CHF) :
The prices charged are displayed according to the weight of the package, as an indication, we mention the number of Bordeaux bottles corresponding approximately, but this may vary from one bottle format to another, when you select the products you want in your basket, weight and shipping price will be calculated automatically.
Packages are delivered against signature.
For countries that are not mentioned below and / or to order with delivery outside Switzerland, contact us at firstname.lastname@example.org
- SWITZERLAND, LIECHTENSTEIN - VINOLOG - POST shipping rates (2-4 working days)
Options : - With signature and insurance up to 1500.-
- FRAGILE insurance up to 5000.- (avalaible in order process)
Delivery by Post, Fedex International or DHL express depending on the country of destination
The conditions below concern private customers, import limits in countries and conditions may be different for professionals, do not hesitate to contact us. These prices don't include any additional costs linked to the country of delivery which are the responsibility of the buyer. Regulations differ from country to country.
/!\ No deliveries in USA & Canada, China, Sweden, Islande, Malta et la Russia.
/!\ United Kingdom : Delivery to private customers, maximum 2 liters, home address only, for personal use. Professionals and companies, please contact us for any request, EORI number and import license required.
/!\ Italy: For private customers 30 kgs maximum and be careful in addition to customs fees and VAT, an excise duty have to be paid of 10.35 € / liter, all these costs are the responsibility of the customer. Professionals and companies, thank you for contacting us, a broker is necessary for customs clearance (additional costs at your expense) as well as additional costs depending on the place of delivery.
/!\ Japan : Maximum 10 kgs for private customers, only for personal use and home address. If the net weight is over 22 lbs (10 kg), the shipment will be considered a commercial shipment (BSO service only), documentation from the Department of Health, Labor and Welfare is required. Additional cost for inspection and customs clearance will be paid by customer. If it is a private consumption of less than 10 kg, Fedex can proceed to the customs declaration without any restriction. The alcohol tax depends on the alcohol percentage and the alcohol capacity. Please make recipient's name personal full name, do not use company name
/!\ Europe / For compagnies : As a general rule, an EORI number is required.
/!\ Customs / VAT charges inherent to your receiving country may apply to you. These charges are the buyer's responsibility. We invite you to find out about the terms of application of taxes in your country.
If your destination country does not appear on the list above, please contact us at email@example.com for more informations