Shipments and returns
COVID-19: Delivery times can be exceptionally longer than normal and are beyond our control.
Shipping your package
Packages are usually shipped from 2 to 4 business days after receipt of payment. They are shipped via La Poste against signature with fragile option according to your choice (additional cost). While we make every effort to get the package shipped to you as quickly as possible, the time frame indicated is only indicative. We cannot be held responsible for any inconvenience caused by the delay, non-delivery or deterioration of the parcel once it is delivered to postal services.
In order to ship the wines ordered in the best conditions, we can, with your prior consent, postpone the shipment in case of unfavourable weather (high heat or freezing).
Shipping costs include preparation and packaging costs as well as shipping costs. Preparation costs are fixed, while transportation costs vary depending on the total weight of the package. We recommend that you group all your items into one order. We cannot consolidate two orders placed separately and shipping charges apply to each order. Your package is shipped at your own risk, but special attention is paid to fragile items.
The dimensions of the boxes are appropriate and your items are properly protected.
Withdrawal from Martigny
If you wish, you can collect your order at Martigny by appointment. It is always a pleasure to meet our customers who are often as passionate as we are.
Shipping rates (Prices CHF) :
The prices charged are displayed according to the weight of the package, as an indication, we mention the number of Bordeaux bottles corresponding approximately, but this may vary from one bottle format to another, when you select the products you want in your basket, weight and shipping price will be calculated automatically.
Packages are delivered against signature.
For countries that are not mentioned below and / or to order with delivery outside Switzerland, contact us at [email protected]
- SWITZERLAND, LIECHTENSTEIN - POSTPAC shipping rates (2-4 working days)
With signature and insurance up to 1500.-
Option : FRAGILE insurance up to 5000.- (avalaible in order process)
Signature and insurance up to 1000.- included
Option : Insurance up to 3000.- for 15.- more (avalaible in order process)
/!\ No deliveries in USA & Canada.
/!\ Customs / VAT charges inherent to your receiving country may apply to you. These charges are the buyer's responsibility. We invite you to find out about the terms of application of taxes in your country.
If your destination country does not appear on the list above, please contact us at [email protected] for more informations